Returns Policy

• Before returning an item, please send us an email on trade@luxemart.com.au with reasons and contact our customer service for instructions.
• If for any reason you are unsatisfied with your item, we will exchange your product or refund the purchase price, and we will need to deduct applicable freight fees from your refund.
• All items must be returned in exact condition as sent.
• Non-faulty items: Shipping is the responsibility of the buyer and is non-refundable.
• Faulty items: We will refund your return postage only up to the amount it originally cost to send the item to you. Unless otherwise agreed beforehand, we do not reimburse Express or Registered post costs on returns.

RETURNS FOR CHANGE OF MIND AND PURCHASES MADE IN ERROR:

• When accepted, refunds are subject to a 40% restocking fee of the original purchase price.
• Refunds under this provision are provided only as a store credit.
• Original freight costs are not refundable under this provision.
• Return freight costs are to be paid by the purchaser.
• The item must be returned in new, unopened, and unused condition.
• Once the product is assembled or used a return will not be possible under this provision.
• We provide a 7-day return window from date of delivery under this provision.
• Refunds are subject to the goods arriving back and being inspected by us.
• For public safety reasons no products intended for human consumption are included under this clause.
• Unless otherwise stated in the advertisement this clause does not apply to items sold as ex-demo, or used.